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Privacy Policy

Last updated: 12/12/2025

Te Āputa Lodge (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online or in person.

1. Information We Collect

Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Payment details (processed securely through third-party payment providers)

  • Identification information if required for verification

Booking Information

  • Stay dates

  • Room type

  • Number of guests

  • Special requests

  • Booking preferences

  • Communication history

Website & Digital Interactions

  • IP address

  • Device information

  • Browsing activity on our website

  • Cookies (for functionality and analytics)

From Third-Party Platforms

If you book through Booking.com, Expedia, Airbnb, or other OTAs, they may share:

  • Your name

  • Booking details

  • Contact details

  • Payment status

We only receive the information necessary to manage your reservation.

2. How We Use Your Information

We use your information to:

  • Process and manage reservations

  • Communicate with you before, during, and after your stay

  • Provide customer support

  • Process payments and refunds

  • Improve our services, website, and guest experience

  • Meet legal and regulatory requirements

  • Send optional post-stay follow-ups (e.g., review requests, lost property notices)

We do not sell or rent your personal information to third parties.

3. Payment Information

All payments are processed securely through approved payment providers (e.g., Stripe and windcave gateways, Booking.com, Expedia).
We do not store full credit card numbers.
Preno stores masked card details for security and operational use (e.g., incidentals).

4. Sharing of Information

We may share your information with:

  • Booking platforms (Booking.com, Expedia) to manage reservations

  • Preno (our property management system)

  • Payment processors

  • Government authorities if required by law

  • Service providers assisting with IT, email, or booking operations

All third-party providers are required to protect your information.

5. Data Storage & Security

We take all reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

Data is stored securely through encrypted systems such as Preno, Wix, and payment processors.

Information is retained only as long as necessary for business, legal, or accounting purposes.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information

  • Correct any information that is inaccurate

  • Request deletion where appropriate

  • Ask how your information has been used

To submit a request, please contact us at:

Email: info@teaputalodge.co.nz
Phone: +64 21 468 010

We will respond within a reasonable timeframe.

7. Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality

  • Enhance user experience

  • Provide analytics

You may disable cookies through your browser settings, but certain features may not function correctly.

8. Links to Third-Party Websites

Our website may contain links to external sites (e.g., Google Maps, online booking engines).
We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website with the updated revision date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Te Āputa Lodge
Email: info@teaputlodge.co.nz
Phone: +64 21 468 010

Address: 468 Thames Coast Road, Te Puru, Thames, Waikato 3575, New Zealand

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