Booking
Terms & Conditions

1. Booking Confirmation

All bookings must be confirmed by Te Āputa Lodge to ensure availability. A booking confirmation will be sent via email once the booking is received, and again 48 hours prior to arrival once payment has been processed and received.
Bookings are valid once guest details have been provided and a confirmation email has been issued.
For bookings made via Booking.com or Expedia, confirmation is managed by the respective platform.
Deposits may be required for direct stays or functions, as advised at the time of booking.

For bookings under our 48-hour cancellation policy, the remaining balance is due and automatically processed 48-hours before check-in.
For bookings made within 48 hours of arrival, stay charges are payable at check-in for all direct bookings.
For OTA bookings (Booking.com, Expedia), prepayment and fee collection may be processed by the booking platform according to the selected rate plan.
Café purchases are payable at the time of ordering.
Deposits for stays or functions are due within 7 days, or before the stay/event date — whichever comes sooner.
Accepted payment methods include EFTPOS, credit card, debit card, or bank transfer. Note: additional payment method surcharges may apply to credit cards and international cards.

Flexible Bookings – Guests may cancel free of charge up to 48 hours before arrival.
Cancellations made within 48 hours of arrival, including no-shows, will be charged the total price of the reservation.
A cancellation cut-off time of 6:00 PM (NZT) applies.
OTA platforms (Booking.com, Expedia) will collect any applicable cancellation or no-show fees as per their policies.
Non-Refundable Bookings – These bookings are charged at the time of booking and cannot be refunded in the event of cancellation or no-show.
Direct Deposits – Deposits for direct bookings or functions are refundable only if cancellation occurs 7 days or more before the arrival/event date.

Check-in time is 2:00 PM on the day of arrival.
Check-out time is 10:00 AM on the day of departure.
Early check-in or late check-out may be available upon request and is subject to availability. Fees apply.
Guests arriving after 8:00 PM must notify us in advance to arrange late arrival.

Our driveway is steep, reflecting the history of the site as a fortified pā. Please take care when driving up.
Parking is available onsite and free of charge.

Guests are expected to behave respectfully toward the property, staff, other guests, and the surrounding environment.
Disruptive or unsafe behaviour may result in eviction without refund.

Te Āputa Lodge is not liable for:
Personal injury
Loss or damage to personal belongings
Vehicles parked onsite
unless caused by proven negligence.
Guests are responsible for their own safety while on the property, including when navigating the steep driveway and outdoor areas.

Guests are responsible for any damage, loss, or excessive cleaning required as a result of their stay.
A credit card may be held for incidentals, and charges may be applied as needed.
Te Āputa Lodge is not responsible for items lost or left behind, though we will do our best to assist in recovery.

Te Āputa Lodge reserves the right to update or amend these Terms & Conditions at any time.
Any changes will apply to future bookings, and guests with confirmed reservations will be notified if changes materially affect their stay.